Forgetting the password can happen, but resetting it is easy and quick! Follow the steps below to regain access to your account.
- On the login screen, click " Forgot password?"element.
- Enter the email associated with your account.
- Perform facial recognition to confirm your identity (if you have already passed identity verification)
- After verification, you will be able to create a new password.
What if facial recognition fails?
- Make sure you are in a well-lit environment with a good internet connection.
- Position your face correctly and follow the on-screen instructions.
- If the problem persists, see our article with Tips for performing facial recognition.
Important!
- Use the same email address you registered for your account.
- If you have forgotten which email you used, see the article: What to do if I don't remember which email I used to register
Need help?
Our support team is available to help if you have difficulties in the process. Facial recognition is an essential step in ensuring the security of your account!