What to do if my document has expired?

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If the document you submitted for verification is expired, you will need to submit a valid document to complete the process.

  1. Update the document: Make sure you have an up-to-date document.
  2. Perform identity verification:
    • Go to the identity verification section in your account.
    • Do facial recognition
    • Choose one of the accepted documents (RG, CNH, CIN, passport) and upload it.
  3. Wait for the validation and you will be notified once the process is complete.

Access below all the tips to avoid failures in this process:

Tips to ensure success in account verification

 Doubts or difficulties?

If you encounter issues or have questions during verification, please check out the related articles in the "ACCOUNT VERIFICATION" section of our FAQ or contact our customer support.

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