Check out the recommendations below for a successful deposit:
- Ensure your deposit amount is within the minimum and maximum limits: from R$1 to R$50,000.
- Complete the identity verification on our site.
- Make deposits only from accounts linked to your CPF. Deposits made from third-party accounts or accounts linked to a CNPJ will be rejected.
If your deposit is declined, the amount is automatically refunded to the original account. In exceptional cases, this may take up to one business day.
If you experience a declined deposit and the refund hasn't been processed within this timeframe, please contact our 24/7 Support team.