To ensure security and compliance with regulations, identity verification will be mandatory from January 2025. This process ensures that only authorized customers use our platform securely and transparently.
What documents are accepted to verify my identity?
You can use one of the following valid and legible documents:
- RG (General Registration) – front and back
- CNH (National Driver's License) – front and back
- Passport – main page
- CIN (National Identity Card) – front and back
We also accept CNH and CIN in digital format! Just generate the PDF version of the document and submit it on our platform :)
⚠️ Attention: The document must be up-to-date and in good condition so that the information and photo are clearly visible. Expired documents will not be accepted.
Step by step to verify your identity
- From the main menu, go to the identity verification section (there will be a tick stating that the account is not yet verified)
- On the Identity Verification page, click "Verify Now"
- Allow access to the camera (this clearance is essential for facial recognition)
- Perform facial verification, according to the system's instructions:
- Make sure it is in a well-lit environment.
- Follow the instructions to capture your selfie in real-time.
- Position your face within the marked area until the green line is triggered
- Submit your document:
- Upload or take a legible photo of the front and one of the back (if applicable).
- Wait for analysis: The process is usually automatic, but it can take up to 24 hours in cases that require manual validation. You will be notified when the process is complete.
Access below all the tips to avoid failures in this process:
Tips to ensure success in account verification
Doubts or difficulties?
If you encounter issues or have questions during verification, please check out the related articles in the "ACCOUNT VERIFICATION" section of our FAQ or contact our customer support.