Application usage error

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If you are having problems with the app, please do the following checks:

  1. Make sure you've migrated to the new version of the app. Available from January 1st.
  2. Check your internet connection.
  3. The app must have the latest updated version and this can be found in the app settings. Below is an example of how to check the version.

 

4. If you have the latest version and are still having problems, we suggest you uninstall and reinstall the app and then restart your device.

If the problem persists after reinstalling the application, please contact our Support with the following information:

  • Device branding
  • Device Model
  • Internet connection (Wi-Fi or LTE)
  • Screenshot with the error
  • Mobile operator
  • Operating System Version

You can find all this information in Settings – About Phone – Software Information. To resolve this situation as soon as possible, it is necessary for you to provide all these details.

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