Application usage error

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If you are having problems with the app, please check and keep the following things in mind:

  1. Check your internet connection.
  2. The app must have the latest updated version, and this can be found in the app settings. We provide examples.

        3. If you have the latest version and still have problems, we suggest you: uninstall and reinstall the app, then restart your device.

If the problem persists after reinstalling the application, please come back with the following details on or on Live Chat:

  • Device Brand
  • Device model
  • Internet connection (Wi-Fi or LTE)
  • Screenshot (print screen with the error)
  • Mobile phone operator
  • OS version

You can find all this information in the settings – About phone – Software information section. In order to resolve this situation as quickly as possible, it is necessary to provide us with all these details.

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