Have you tried to withdraw but it got declined? See in this article what the reasons can be:
- You are trying to withdraw from the bonus balance, not from real money (bonus money cannot be withdrawn unless you convert it to real money).
- You have not made at least one deposit.
- You tried to Withdraw using an account that is not attached to your CPF.
- You don't have a verified account - this means you haven't submitted/ uploaded a valid ID to your account.
- Also, make sure the ID is not expired. You can upload the document here.
- You have violated the agreed terms and conditions regarding the destination of the deposited funds.
- You are trying to withdraw an amount that is not in the following standards:
- Minimum BRL 20 per transaction
- Maximum BRL 45,000 per transaction