If you're facing difficulties with identity verification, follow these tips to ensure the process is completed smoothly:
Adjust Your Device Orientation
- Switch to landscape mode: Changing your phone's orientation to landscape mode ensures a wider and more detailed capture of the document.
Prepare the Document
- Remove the document from the protective plastic: Plastics can cause unwanted reflections in the photo, making it hard to read the data. Make sure to remove the document from any cover or protective plastic before taking the photo.
Capture Separate Photos
- Take separate photos of the front and back: For accurate verification, it is essential to photograph both the front and back of the document separately.
Include All Details
- Ensure all edges of the document are visible: The photo should clearly show all edges of the document without any cuts or obstructions.
Use Physical Documents
- Avoid using digital scans of the document: Make sure the photo is of a physical document to ensure authenticity.
If you follow the tips above and still have problems, here are some additional steps that may help:
1. If you are using the app and cannot upload the documents, try accessing the Superbet website through your device's browser or a computer.
2. Check the Lighting: Make sure the environment is well-lit. Insufficient light can make it difficult to read the data on the document.
3. Review the Photos: Before submitting, check if the photos are clear and that all information is legible. Blurry photos or photos with reflections may be rejected.
Contact Customer Support if the problems persist. Our team is available to help!