Starting January 1, 2025, Superbet will undergo important changes to comply with new Brazilian regulations. Here are answers to the most common questions about the registration and transition process for our new platform.
1. How do I access my account on the new site?
- Visit www.superbet.bet.br starting January 1, 2025.
- If you attempt to access the previous domain (.com), you will automatically be redirected to the new address (.bet.br).
- If you are using the app, you will be directed to install the new Superbet app automatically.
2. Do I need to accept new Terms and Conditions?
Yes. When logging in for the first time on the new site, you must:
- Accept the updated Terms and Conditions to become a customer of the entity licensed in Brazil.
- This step is mandatory to continue using our services.
3. Will my data be transferred automatically?
Yes, your account and balance will be transferred to the new domain (.bet.br). During this process:
- Your details will be updated on the new platform.
- Your balance and betting history will remain intact.
- Winnings from settled bets will be automatically added to your balance.
4. What is required to complete the migration?
To ensure full access to your account, you will need to:
- Update your KYC (Know Your Customer) information:
- Complete facial recognition with liveness detection.
- Confirm your email address and phone number.
- Update your profile (gender and nationality).
- Agree to the updated policies, including consumer protection rules.
5. Will my balance and bets be affected?
No. During the transition process:
- Your balance will be transferred to the new account without interruptions.
- Bets you’ve already placed will remain active and will be settled as planned, provided you accept the new Terms and Conditions.
6. What happens to open tickets?
- Any pending tickets will automatically transfer to the new platform and will remain available for tracking.
7. What if I decide not to accept the new Terms and Conditions?
If you choose not to accept the updated terms, you can:
- Request to close your account.
- Withdraw your available balance before access is terminated.
8. Do I need help during the process?
If you have questions or experience difficulties, our customer support team is ready to assist:
- Contact us via chat through the new platform.
- Visit our Help Center for more information.
We are committed to ensuring a simple and transparent transition experience for you. Thank you for trusting Superbet!