We are committed to ensuring the highest level of security for our customers. Soon, facial recognition will be implemented as a mandatory step for performing sensitive actions on our platform. This new measure aligns with new regulations and aims to safeguard your account from unauthorized access and fraud.
When will facial recognition be required?
Face recognition will be required whenever you perform certain actions on your account, such as:
- Withdrawing funds
- Changing your password
- Updating your registered phone number
- Account Closure
- Every 7 days, as a periodic check.
These actions involve critical changes to your account, and facial recognition ensures that only you can perform them.
How will face verification work?
The process will be simple and fast:
- When performing any of the above actions, you’ll be prompted to activate your device’s camera.
- The system will guide you to position your face correctly and may ask you to perform simple actions, such as blinking or turning your head.
- Within seconds, your identity will be verified, and the process will continue.
If the facial recognition process fails, the requested action will be blocked until successful validation.
Why is facial recognition important?
Facial recognition offers several key benefits:
- Enhanced security: Protects your account from unauthorized access and ensures only you can make sensitive changes.
- Compliance with regulations: Meets legal requirements mandating biometric authentication for sensitive operations.
- Fraud prevention: Reduces the risk of fraudulent activities or unauthorized modifications to your account.
- Peace of mind: Ensures that critical account actions are fully secure.
How can you prepare?
- Make sure the device you use to access our platform has a working camera.
- Keep your personal information up to date to avoid issues during the authentication process.
What if I have difficulty with facial recognition?
If you experience issues during the process (e.g., recognition failure or technical problems), here are a few tips:
- Ensure your camera and your network are functioning correctly.
- Use proper lighting and make sure your face is fully visible.
- Follow the on-screen instructions and try again.
If the issue persists, our support team is available to assist you.
Stay tuned for our updates and get ready for an even more secure experience!