- Face Verification & Selfie:
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- Find a location with natural light or bright lighting.
- Use the phone's rear camera (if possible) for best quality, but follow the system's instructions for real-time selfies.
- Avoid dark backgrounds or backgrounds with many objects that can cause distraction.
- Remove glasses and hat/cap for easy identification.
- Photo of the document:
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- Use a clean surface to support the document if necessary.
- Make sure that the edges of the document and all data are visible in the image.
- Remove the plastic protector from the document.
- Make sure that the document is not expired.
- Phone Verification:
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- Enter the number in the correct format: country code (+55), area code, and number (e.g., +55 11 91234-5678).
- Make sure your phone can receive SMS messages.