Tips to ensure success in account verification

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  • Face Verification & Selfie:
    • Enable camera and location access: Check your device's settings before starting the process.
    • Find a location with natural light or bright lighting.
    • Avoid dark backgrounds or backgrounds with many objects that can cause distraction.
    • Remove glasses and hat/cap for easy identification.
  • Photo of the document:
    • Use a clean surface to support the document if necessary.
    • Make sure that the edges of the document and all data are visible in the image.
    • Remove the plastic protector from the document.
    • Make sure that the document is not expired.

Important: Complete one process before starting another. If you start a scan and then start a new process without finishing the first one, the system won't allow you to complete the original one. If you used a QR Code to switch to a mobile device, complete the process on the same mobile device.

  • Phone Verification:
    • Enter the number in the correct format: country code (+55), area code, and number (e.g., +55 11 91234-5678).
    • Make sure your phone can receive SMS messages.

 

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