How do I update my personal details on my Superbet account?

Keeping your personal data up to date is essential for the security of your account and the correct functioning of transactions. See below how you can update your information and what is required for each type of data.

What personal data can I update?

• Password: Can be changed directly on the platform.
• Phone Number: Can be updated directly in the account settings.
• Home address: Requires proof and contact support.
• Email: Requires sending documents and contacting support.
• Full name: Can be changed only in specific situations by sending documentation.
• CPF: It cannot be changed, as it is permanently linked to the account.

How do I change my password?

To learn how to change your password, see this article:

How do I change my account password?

⚠️ Forgot your password? On the login screen, click "Forgot Password" and follow the prompts to reset it.

How do I update my phone number?

To learn how to change your password, see this article:

How to do phone number verification?

How do I update my home address?

Changing your home address requires contacting support and sending a receipt. Follow these steps:

1. Contact customer support.
2. Submit an updated proof of residency on behalf of the account holder, such as:
   • Electricity, water or telephone bill.
   • Official bank document.
3. Make sure the voucher clearly shows:
   • The new address.
   • The name of the holder.
   • The CPF.

Our team will review the information and update the address on your account.

How do I update my email?

To change your email, please contact support and submit the following documents:

1. Photo of the identity document (RG, CNH, passport).
2. A selfie holding the identity document.
3. The new email you want to register.

Once the documents are validated, the email will be updated.

How do I change my full name?

Changes to the full name are only allowed in specific cases, such as:

• Name change by marriage, divorce or court decision.

To request the change:

1. Contact support.
2. Submit documentation proving the change, such as:
   • Marriage or divorce certificate.
   • Judicial decision.

Our team will analyze and report on the resolution.

What cannot be changed?

• CPF: The CPF registered at the time of registration is permanent and cannot be changed.

If you need assistance, please contact our customer support. We're here to help!