Why is my withdrawal pending?

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The pending status  means that your withdrawal request is still being processed. This can occur for the following reasons:

  1. Typical System Time:
    • The withdrawal is in automatic processing, which is usually completed within 1 hour.
  2. Instability in the banking system:
    • If there are glitches or slowdowns in the banking system, the processing of the withdrawal may be temporarily affected, which may take a little longer.
  3. Need for manual validation:
    • In rare cases, our system may request a manual verification to ensure the security of the transaction. This additional process can take up to 24 hours overtime.

We recommend that you track the status in the "Payment History" section. If the status remains as "pending" for longer than the indicated deadline, please contact our support for more information.

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