Facial recognition is essential to ensure the security of your account. Here are the most common problems and how to solve them quickly:
1. Face not recognized: This can be caused by poor lighting, accessories (glasses, hats), or face out of frame.
How to fix: Ensure good light, remove accessories, and keep your face centered and still.
2. Poor quality image: This can be caused by dirty camera or movements during capture.
How to fix it: Clean the camera lens, stand still, and use a device with good resolution.
3. System does not detect the face: This can be caused by a very light or dark background, drooping or partially visible face.
How to fix: Use a neutral background and face the camera.
4. Technical errors: This can be caused by outdated app, unstable internet, or device issue.
How to fix: Update the app or browser and restart your device.
5. Recognition rejected: This can be caused by Inconsistency between the selfie and the data/documents.
How to fix: Check that the data and documents submitted are correct and valid.
Quick Tips:
- Use a well-lit environment.
- Stable connection is essential.
- Read the on-screen instructions before starting.
If the problem persists, our support team is ready to help. Contact us via chat with the details of the error. Let's make sure everything works for you!