Understanding the difference between account closure and self-exclusion is key to making the right decision about managing your account. Self-exclusion is directly related to problem gambling and seeks to offer customer protection, while account closure is a personal decision that can be reversed more easily.
Account Closure
Account closure is indicated for those who want to interrupt the use of the platform temporarily or permanently, without being related to problems with game control.
Learn more at: What is Account Closure and how do I do it?
Self-exclusion
Self-exclusion is a protective measure aimed at customers who face difficulties in controlling their gambling habits and want a mandatory break.
Self-exclusion is ideal if you feel that gambling:
- It's negatively impacting your mental or emotional health.
- It is compromising their financial stability.
- It's making it difficult for you to control the limits of time or money invested.
Learn more at: What is self-exclusion and how to self-exclude?
Key differences
| Account Closure | Self-exclusion |
| It is not related to problems with games. | Focused on controlling gambling habits. |
| It can be reopened on the login screen by the client. | Early reopening only with support and analysis. |
| It can be temporary or permanent. | It is mandatorily temporary, with a term defined by the client. |
Remember: our platform promotes responsible gambling and encourages conscious decisions.
Need help?
If you're not sure which option to choose or need support managing your account, our support team is standing by. Together, we ensure a safe and responsible experience!