If you decide to reject the migration to the new platform Superbet.bet.br, it is important to understand the process and implications of this decision. Rejecting the migration means closing your account on Superbet.com and following the steps outlined below. However, we encourage you to reconsider, as migrating is the fastest and most practical way to access your funds and continue using our services.
1. Review the terms and conditions of migration
When you access the new platform Superbet.bet.br, a pop-up will appear with the updated Terms and Conditions for the migration.
- You must carefully review the Terms and Conditions presented.
- At this point, you can either accept the terms to proceed with the migration or reject them to initiate the account closure process.
Choosing migration allows you to immediately continue enjoying the services and benefits of our platform.
2. Reflection period – right to reconsider
Once you click "Reject Migration," you will have a 5-day reflection period to reconsider your decision before we initiate the account closure process. During this time:
- You can log in with your current account details and opt to migrate your account to Superbet.bet.br.
- After completing the migration, you can access your funds, make withdrawals, and continue using our platform.
If you prefer, you can request immediate account closure by contacting our Customer Support team.
3. Process after the reflection period
After the 5-day reconsideration period, the closure process will proceed depending on the status of your account:
- No funds or open tickets:
If your account has no balance or open bets, we will proceed with the closure. Your data will be stored in accordance with applicable laws and our Privacy Notice. - With funds or open tickets:
If your account has a balance or pending bets, the closure process will involve the following steps:- Identity verification: To comply with anti-money laundering regulations, we may request identity verification before releasing your funds. You will be notified via email if this is required.
- Cancellation of open bets: Any unsettled bets will be canceled, and their values will be added to your account balance before being transferred to your linked bank account.
- Account closure: Your account will then be closed.
- Fund transfer: The remaining balance will be transferred exclusively to a bank account linked to your CPF.
4. Final deadline to provide information
You have until March 31, 2025, to contact our Customer Support team and provide the necessary information for processing any remaining funds.
- If you fail to provide the required information by this deadline, any unclaimed funds will be transferred to public funds in compliance with legal requirements (FIES and FUNCAP).
5. Why Should You Consider Migrating?
Opting for migration is the simplest and most efficient way to access your funds and close your account, if needed. By migrating:
- You ensure immediate access to your funds without delays.
- You avoid the manual process of verification and bet cancellations.
- You can continue enjoying our services and promotions on the new platform Superbet.bet.br.
How to Migrate Now?
If you reconsider your decision, simply log in with your current account details and follow the instructions to migrate to Superbet.bet.br.
We are here to assist you at every step. If you have any questions or need support, please contact our Customer Support team.