MY ACCOUNT

Phishing

Understanding Phishing and How to Keep Yourself Safe At Superbet, we hold your privacy in high regard, and we're committed to providing you with ti...

How to create a strong password

To make sure your account stays safe and sound, it's important to use a strong password and keep your personal info up-to-date in your player profi...

What is KYC?

What is  KYC? KYC (Know your customer) is the identity verification process. This process helps us secure your account and prevents identity theft....

How long does it take to verify documents?

In general, document verification takes up to 24 hours. In exceptional cases, this time limit may be extended to 36 or 72 hours due to the dynamics...

How do I send documents for identity verification?

 It's easy to verify your identity! It's easy to send documents!   Click on your username on the top right of the site, select CLICK TO VERIFY YOUR...

I was unable to activate my account

As soon as you finish registration, an activation link email will be sent to the email address which you used to create your player account. Make s...

How to activate my account?

As soon as you finish registration, you will receive the activation link on the email address used to create your player account. The following mes...

How do I open an account?

You can register quickly and easily, anytime, anywhere. To become Super Player follow these steps:   1. Click on the REGISTER button in the upper r...

How do I access my account?

Simple and fast! Access superbet.com and select the LOGIN option on the top right of the page.     Enter your username and password and click on L...

I can't login to my account

Reasons you can't sign in to your account may be:   1. Forgot password/ username If you have forgotten your password or username, all you have to d...

How do I recover my password/ username?

If you have forgotten your password or username, all you have to do is access the LOGIN button on the top right.     In the window that opens clic...

Application usage error

If you are having problems with the app, please check and keep the following things in mind: Check your internet connection. The app must have the...

Can I change my pix account/key?

No! To increase player security and standardize the withdrawal format with our partners, we currently only accept the CPF as a PIX key. There are n...

How can I update my personal data in my Superbet account?

 Change of my last name To change the last name, you've used to register your account, please send your request, from your email registered in your...

Can I change my username?

Username cannot be changed, it is unique. Please note that Superbet reserves the right to suspend at any time and without prior notice any account ...

What are caches and cookies? How do I delete history?

There are a few situations where you may have problems with cookies and caching: ✓ You cannot login ✓ you cannot make a deposit ✓ you cannot make ...

My ID card has expired

If your ID has expired, please send us a photo of your new ID toas soon as it is issued by the authorities. This avoids suspending your player acco...

Reality Check

New option to keep you attentive while gambling, you will be notified every 15, 30 or 60 minutes by a pop-up window about the time you are logged i...

Self Exclusion

Self exclusion is an option for Superbet players to temporarily or permanently limit their access to the player account. Self-exclusion can be proc...

Account closure

Once you have registered and made a transaction, your account can no longer be deleted. However, you can close your account or request a self-exclu...

GDPR and the consent for personalized promotions

We want to answer the questions you have about GDPR to help clarify your understanding. What is GDPR and why is it needed? GDPR (General Data Prote...

Can I open an account on behalf of another person?

No. Your Superbet account must be in your own name, all activity on your account must be made by you and you must take full responsibility for this. 

Deposit limit

You can easily restrict the amount of money you deposit at Superbet . Log into your account, select RESPONSIBLE GAME then choose DEPOSIT LIMIT.   ...