MY ACCOUNT
How to create an account?
Creating and activating your account on our platform is quick and simple. Follow the steps below to make sure everything works properly: Stage 1: R...
I already have an account, but I don't remember which email I used to register. What to do?
If you can't remember which email you used to create your account: Review the email addresses you use regularly. Try logging in with your known em...
How to perform identity verification?
To ensure security and compliance with regulations, identity verification will be mandatory from January 2025. This process ensures that only autho...
Tips to ensure success in account verification
Face Verification & Selfie: Enable camera and location access: Check your device's settings before starting the process. Find a location with n...
Why do I need to verify my account?
Account verification is essential to ensure the security and integrity of our platform. It is necessary so that you can: Make deposits, withdraw a...
Why do I need to redo the document verification?
Some customers who have only submitted their document photo in the past now need to take additional steps to meet the new security and regulatory r...
How to complete phone number verification
The phone number verification process is designed to protect your account and will be mandatory from January 1, 2025 to continue playing on our pla...
I have already sent my documents and taken the selfie. How long does it take to verify my account?
The verification process is quick and automated in most cases. However, in some situations, the analysis can take up to 24 hours. You will receive ...
I can't access my account – What to do?
If you're having trouble accessing your account and don't know why, follow these steps to identify and resolve the issue: 1. Check that the login ...
How do I access my account?
Simple and fast! Access superbet.bet.br and select the LOGIN option on the top right of the page. Enter your username and password and click o...
Common problems in facial recognition and how to solve
Facial recognition is essential to ensure the security of your account. Here are the most common problems and how to solve them quickly: 1. Face no...
I forgot my password – what to do?
Forgetting the password can happen, but resetting it is easy and quick! Follow the steps below to regain access to your account. On the login scre...
My account appears as inactive – What to do?
If you have tried to log in and a message appears that your account is inactive, this may be due to a lack of movements (such as login, bets, depos...
What to do if I don't remember which email I used to register?
Can't remember which email address you registered? Here's what you can do: Try the emails you use most often: Test your primary accounts on the l...
How to create a strong password
To make sure your account stays safe and sound, it's important to use a strong password and keep your personal info up-to-date in your player profi...
Phishing
Understanding Phishing and How to Keep Yourself Safe At Superbet, we hold your privacy in high regard, and we're committed to providing you with ti...
How do I update my personal details on my Superbet account?
Keeping your personal data up to date is essential for the security of your account and the correct functioning of transactions. See below how you ...
How to change my password
If you're logged into your account and want to change your password for security or preference, the process is simple. Follow the steps below to up...
Can I change my username?
Username cannot be changed, it is unique. Please note that Superbet reserves the right to suspend at any time and without prior notice any account ...
What are they and how do I set limits on my account?
Starting January 1st, our platform will offer new gaming limit options to help you manage your account in an even more responsible and personalized...
Difference Between Account Closure and Self-Exclusion
Understanding the difference between account closure and self-exclusion is key to making the right decision about managing your account. Self-exclu...
What is it and how to close an account?
Account closure allows you to deactivate your account for personal reasons, such as preferring a break or simply not wanting to use the platform an...
What is Self-Exclusion and how to do it?
Superbet offers customers the option to self-exclude from gaming for different periods, starting with 6 months. For shorter periods, check the "Tim...
Time out
You can make the request yourself, from your player account menu! The Superbet platform offers several limitation options so that you can implemen...
Can I apply a restriction to the Casino or Sport tab only?
Yes, it is possible to apply a restriction only to the Casino tab or to the Sports tab. If you wish to limit access to these specific areas, simply...