MY ACCOUNT

I was unable to activate my account

As soon as you finish registration, an activation link email will be sent to the email address which you used to create your player account. Make s...

How do I open an account?

You can register quickly and easily, anytime, anywhere. To become Super Player follow these steps:   1. Click on the REGISTER button in the upper r...

How to Verify Your Identity KYC

The identity verification process, known as KYC (Know Your Customer), was developed to protect your account and ensure that you are over 18 years o...

How to Solve Difficulties in Identity Verification

If you're facing difficulties with identity verification, follow these tips to ensure the process is completed smoothly:   Adjust Your Device Orien...

Understanding and Solving Connection Issues on Our Website

Having trouble accessing Superbet? Find out below what might be happening and what you can do to resolve it!   Technical Problems Server errors, in...

How do I access my account?

Simple and fast! Access superbet.com and select the LOGIN option on the top right of the page.     Enter your username and password and click on L...

I can't login to my account

Reasons you can't sign in to your account may be:   1. Forgot password/ username If you have forgotten your password or username, all you have to d...

How do I recover my password/ username?

If you have forgotten your password or username, all you have to do is access the LOGIN button on the top right.     In the window that opens clic...

Phishing

Understanding Phishing and How to Keep Yourself Safe At Superbet, we hold your privacy in high regard, and we're committed to providing you with ti...

How to create a strong password

To make sure your account stays safe and sound, it's important to use a strong password and keep your personal info up-to-date in your player profi...

Application usage error

If you are having problems with the app, please check and keep the following things in mind: Check your internet connection. The app must have the...

How can I update my personal data in my Superbet account?

 Change of my last name To change the last name, you've used to register your account, please send your request, from your email registered in your...

Can I change my username?

Username cannot be changed, it is unique. Please note that Superbet reserves the right to suspend at any time and without prior notice any account ...

What are caches and cookies? How do I delete history?

There are a few situations where you may have problems with cookies and caching: ✓ You cannot login ✓ you cannot make a deposit ✓ you cannot make ...

My ID card has expired

If your ID has expired, please send us a photo of your new ID toas soon as it is issued by the authorities. This avoids suspending your player acco...

How do I change my account password?

To change your account password, please click on the icon next to your username then go to the MY ACCOUNT section.     Select CHANGE PASSWORD in t...

Reality Check

Reality Checks are pop-up alerts that inform you about the time and money spent since your last login. This notification gives you two options: Co...

Self Exclusion

Superbet offers customers the option to self-exclude from gaming for different periods, starting with 6 months. For shorter periods, check the "Tim...

Account closure

If you wish to close your account, you can use the specific functionality for this. If the decision to close your account is related to personal is...

GDPR and the consent for personalized promotions

We want to answer the questions you have about GDPR to help clarify your understanding. What is GDPR and why is it needed? GDPR (General Data Prote...

Deposit limit

Deposit limits are a tool you can set up on your player account to help control your activity and practice responsible gaming. These limits can be ...

Time out

 You can make the request yourself, from your player account menu! The Superbet platform offers several limitation options so that you can implemen...