EVERYTHING ABOUT THE NEW LEGISLATION
What happens if i reject the migration to the new platform superbet.bet.br?
If you decide to reject the migration to the new platform Superbet.bet.br, it is important to understand the process and implications of this decis...
What changes at Superbet with the new legislation?
A safer gaming environment With the new regulations, Superbet will be even more focused on ensuring a fair and reliable experience for all playe...
Why is migration important?
Adaptation to Brazilian rules The operations now follow the guidelines established by the Ministry of Finance, ensuring full legal compliance. ...
How to ensure your account access to all the features of our platform in January 2025?
To get the most out of Superbet's platform, follow these mandatory steps. They are simple and ensure a smooth transition within the new regulations...
Who can create an account on the new site
Registration is available only to people over 18 years of age who do not fit the legal restrictions specified by Law 14.790, Art. 26. Below, we det...
Criteria for Access to Superbet Features
Be over 18 years old. Have a valid CPF. Complete the identity verification process, including submitting an ID, facial recognition validation, and...
Account verification – steps required from January 1st
With the implementation of the new regulations from January 1st, it will be necessary for all customers to go through mandatory verification steps ...
Why do I need to follow these account verification steps?
Account verification is essential to protect you and your gaming experience. By completing verification, you ensure continued access to Superbet, ...
Why do I need to redo the document verification?
Some customers who have only submitted their document photo in the past now need to take additional steps to meet the new security and regulatory r...
What documents can be used as identity?
You can submit a digital copy of one of the following documents to prove your identity: - National Identity Card (CIN) - General Registrat...
What happens if the system does not complete the automatic verification?
When the automatic verification is not completed successfully, your documents will be forwarded for manual analysis by our specialized team. Once ...
Face recognition: New security measure coming soon
We are committed to ensuring the highest level of security for our customers. Soon, facial recognition will be implemented as a mandatory step for ...
How to resolve access issues caused by device Location Settings
If you are having difficulty accessing our platform and receiving messages like the ones below: This indicates that we are unable to accurately acc...
How to set up location on Android to access Superbet?
If you are experiencing difficulties with geolocation on the Superbet website using an Android, follow this step-by-step guide to properly set up l...
How to set up location on iPhone to access Superbet?
If you are experiencing difficulties with geolocation on the Superbet website using an iPhone, follow this step-by-step guide to properly set up lo...
How to set up location on your Desktop to access Superbet?
Open Chrome or another browser on your Android device and navigate to the Superbet website (superbet.bet.br). When the site or app requests access...
Common Geolocation Mistakes and How to Fix Them
Sometimes, problems with geolocation can occur when accessing Superbet. While these errors are frustrating, most can be resolved easily. Here are t...
Why does my browser ask for location permission twice?
If you're using a browser and notice that it asks for location permission more than once, don't worry! This is normal in some browsers, such as Saf...
Will it be possible to make deposits or withdrawals at Superbet after 01/01/2025 without registering a bank account?
No. From 1/1/2025, all deposits and withdrawals at Superbet Brasil must be made exclusively through bank accounts registered on the platform. This ...
What payment methods will be available on the new superbet.bet.br website?
At the new superbet.bet.br address, Superbet will offer Pix as an exclusive method and the possibility of registering up to 3 bank accounts to depo...
Will my bets be affected during the migration period?
During the period of migration of the site to comply with the new regulation, the Cashout functionality will be unavailable. This is because the we...
What happens to old and open tickets during migration?
During the migration period to the new system, all open bets and tickets settled in the last 6 months will be automatically transferred to your acc...
What happens to open bets if I don't choose to migrate?
Should you not accept the new terms and conditions that will be presented on 1/1/25 and decide to close your account, all open bets with results sc...
Maximum odds limit in the new regulation
With the implementation of the new regulation, Superbet will adjust the maximum limit of accepted odds to 999,999.99. What does this mean for my b...
Why might some casino games be unavailable?
Adjustment to Rules: Certain games need to be adapted to comply with the new rules of the regulated market in Brazil. Required Updates: Some techn...
Will live casino games continue to be available in Brazil with the new legislation?
Yes, live casino games will continue to be available to Brazilian players. Superbet is adjusting its operations to ensure that all live games full...
Will there be any changes to the live casino experience?
While the essence of the live casino experience remains the same, some minor adaptations may occur to ensure compliance with the new regulations. ...
Will slots work differently with the new regulation?
The basic principles of slots will remain the same, ensuring fair and random outcomes as always. However, small changes can be made to align the ga...