ACCOUNT VERIFICATION

How to perform identity verification?

To ensure security and compliance with regulations, identity verification will be mandatory from January 2025. This process ensures that only autho...

Tips to ensure success in account verification

  Face Verification & Selfie: Enable camera and location access: Check your device's settings before starting the process. Find a location with n...

Why do I need to verify my account?

Account verification is essential to ensure the security and integrity of our platform. It is necessary so that you can: Make deposits, withdraw a...

Why do I need to redo the document verification?

Some customers who have only submitted their document photo in the past now need to take additional steps to meet the new security and regulatory r...

How to complete phone number verification

The phone number verification process is designed to protect your account and will be mandatory from January 1, 2025 to continue playing on our pla...

I have already sent my documents and taken the selfie. How long does it take to verify my account?

The verification process is quick and automated in most cases. However, in some situations, the analysis can take up to 24 hours. You will receive ...

My identity verification failed. What to do?

If your document was automatically rejected, you will need to resubmit the same document or a new one, depending on the reason for the rejection. P...

How to resolve identity verification difficulties

Identity verification is a key step in ensuring security and compliance with regulations. If you encounter difficulties in this process, follow the...

What to do if my document has expired?

If the document you submitted for verification is expired, you will need to submit a valid document to complete the process. Update the document: ...