ACCOUNT VERIFICATION
Tips to ensure success in account verification
Face Verification & Selfie: Find a location with natural light or bright lighting. Use the phone's rear camera (if possible) for best quality...
My identity verification failed. What to do?
If your document was automatically rejected, you will need to resubmit the same document or a new one, depending on the reason for the rejection. P...
I have already sent my documents and taken the selfie. How long does it take to verify my account?
The verification process is quick and automated in most cases. However, in some situations, the analysis can take up to 24 hours. You will receive ...
How to complete phone number verification
The phone number verification process is designed to protect your account and will be mandatory from January 1, 2025 to continue playing on our pl...
How to Solve Difficulties in Identity Verification
If you're facing difficulties with identity verification, follow these tips to ensure the process is completed smoothly: Adjust Your Device Orien...
How to Verify Your Identity KYC
The identity verification process, known as KYC (Know Your Customer), was developed to protect your account and ensure that you are over 18 years o...
My ID card has expired
If your ID has expired, please send us a photo of your new ID toas soon as it is issued by the authorities. This avoids suspending your player acco...