WHAT CHANGES IN ACCOUNT VERIFICATION AND SECURITY

Account verification – steps required from January 1st

With the implementation of the new regulations from January 1st, it will be necessary for all customers to go through mandatory verification steps ...

Why do I need to follow these account verification steps?

Account verification is essential to protect you and your gaming experience. By completing verification, you ensure continued access to Superbet, ...

Why do I need to redo the document verification?

Some customers who have only submitted their document photo in the past now need to take additional steps to meet the new security and regulatory r...

What documents can be used as identity?

You can submit a digital copy of one of the following documents to prove your identity:   - National Identity Card (CIN)  - General Registrat...

What happens if the system does not complete the automatic verification?

When the automatic verification is not completed successfully, your documents will be forwarded for manual analysis by our specialized team. Once ...

Face recognition: New security measure coming soon

We are committed to ensuring the highest level of security for our customers. Soon, facial recognition will be implemented as a mandatory step for ...

How does the face verification process work?

Face verification is an advanced technology that confirms your identity by analyzing the unique features of your face. This method can be used for...

Why does Superbet ask for my financial documents?

In order to comply with the regulations applicable to betting companies, we need to confirm some financial information. These documents are essent...