If you are unable to make a deposit, the most common reasons may be:
- Unverified account: To access the deposit functionality, one needs to complete identity and phone verification.
- Valid bank account: Make sure the account is valid. It is important to check if this bank account is associated with your CPF.
- Pix payment error: Make sure to pay the QR Code before it is due. If it has expired, generate a new one on the platform.
- Instabilities in the banking system: Temporary problems with banks can affect payment completion.
- You have set a deposit limit: Check that you have set a deposit limit (in the Responsible Gaming tab) and this limit has already been reached within the set period.
Quick Solutions:
- Confirm that your account is verified.
- Confirm if you are depositing through a bank account connected with your CPF.
- Check if the chosen amount is within the limits.
Check the payment status in your bank's app.