Why was my withdrawal rejected?

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Your withdrawal may be rejected for the following reasons:

  • Bank details error: the account or branch number is incorrect. To do this, review the registered bank account data. If you identify something incorrect, delete it and add it again.
  • Bank account not registered in your name: the account must be exclusively yours, avoiding third-party accounts.
  • Facial recognition not performed: To complete the withdrawal, facial recognition must be successfully completed.
  • Insufficient balance: Make sure that the requested amount is available.
  • The bank rejected the transaction: It could be that your bank rejected the transaction. Check with the banking institution if there are any blocks with transactions with Superbet.

Check what may have happened and correct the information before trying again. If you still have problems, please contact our customer support.

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