Security policies for withdrawals

The withdrawal was approved, but the money has not yet been deposited into the account. What should I do?

If the withdrawal status is "paid", this means that the amount has been sent to your bank account. The time it takes for the money to appear may va...

Security policies for withdrawals

We prioritize the safety of our customers and that is why we have implemented several measures: Facial recognition: all withdrawals require confir...

What are the Withdrawal limits?

Withdrawals are subject to limits that ensure safe and efficient operations. Check below: Minimum withdrawal amount: R$20 Maximum withdrawal amoun...

How to make a withdrawal?

To make a withdrawal on our platform, follow these step-by-steps: Log in to your account on the platform. From the main menu, click on "Withdrawal...

What withdrawal methods are available?

Currently, we offer the option of withdrawing via PIX directly to bank accounts registered on the platform. Important rules: The bank account must...

How long does it take for a withdrawal to be processed?

The time to process a withdrawal can vary depending on a few factors. Generally: Usual system time: Most withdrawals are processed automatically w...

Why is my withdrawal pending?

The pending status  means that your withdrawal request is still being processed. This can occur for the following reasons: Typical System Time: T...

Why was my withdrawal rejected?

Your withdrawal may be rejected for the following reasons: Bank details error: the account or branch number is incorrect. To do this, review the r...